At Motorly, We understand you may have some questions. Here are some of the most common questions so if your question isn’t answered here, please call us at 862-400-3098
What is Motorly?
Motorly is your all-in-one mobile repair service, operating in NJ and bordering counties in PA. We handle everything from lawnmowers to tractor-trailers, RVs, and marine vessels. Our comprehensive offerings include routine maintenance, full engine replacements, commercial administrative support, parts sales, and ‘Tech by Side,’ an over-the-phone diagnostic service for DIY enthusiasts. We bring the expertise of a full-service shop directly to your home or business, combining convenience with top-quality service.
Why choose Motorly?
Choose Motorly for top-tier convenience and advanced service. We bring the repair shop to you, saving you time and eliminating the hassle of trips to a traditional shop. Unlike most local repair services, we integrate AI for precise diagnostics and parts ordering, ensuring efficient and accurate service. With a wide range of services under one roof, there’s no need to visit multiple shops. Motorly represents the next generation of auto repair, combining convenience, innovation, and comprehensive care.
How does your service work?
You book our services online, and we’ll dispatch a technician to your location to complete the job. After the work is done, we bill your credit card on file. Larger repairs, like engine replacements, must be done at our shop, and we work with local towing vendors for easy transport. You’ll receive maintenance reminders and only be charged for the services performed. We provide a warranty specific to your vehicle type, ensuring quality and peace of mind. Our focus is on delivering transparent, convenient service so you know exactly what to expect.
What type of services do you provide?
At Motorly, we provide a comprehensive range of services, from routine oil changes to full engine replacements. Our offerings include ‘Tech by Side,’ an over-the-phone diagnostic service for DIY enthusiasts, and high-quality part sales. We also specialize in managing commercial fleets, offering support for driving events, GPS tracking, fleet metrics, and oil analysis to ensure optimal performance. Whether you need specific services, fleet management, or expert advice, we’re here to assist. Feel free to reach out with any questions.
The technician comes to me?
Yes, our technicians come to your vehicle, wherever it’s located, as long as it’s in a safe location and we’re authorized to work there. We typically have no issues accessing commercial lots, but for gated communities, we require authorization from a site supervisor due to regulations and HOA rules.
Are your mechanics ASE certified?
Yes, all our technicians are required to obtain at least G1 ASE certification upon hiring. We also mandate further certifications for specific vehicle subsystems and require vehicle-specific training to ensure our technicians are fully equipped to handle any repair with expertise.
Do you have a shop?
Yes, we have a shop located in Port Murray, NJ. Our shop operations include fabrications, small engine repairs, trailer repairs, and custom-manufactured items. While we specialize in mobile services, our shop is equipped for more extensive work and specialized projects.
What is your service area?
Our technicians service all of NJ and the surrounding counties in PA, stopping at Bucks County just above Philadelphia.
Do you work with warranty companies?
Yes, we work with warranty companies and handle the process directly with them. Setting up an appointment is just as straightforward as our regular process.
What are your hours?
Our hours are Monday to Friday, 8 AM to 5 PM, and Saturday from 9 AM to 2 PM. We’re closed on Sundays, except for emergency calls. Please note that we are closed on all major holidays, including for emergencies.
Do you have a referral program?
Yes. For every person you refer to us, you’ll get $10 credit applied to your account. They will also get $10 off their first appointment.
What is your hourly rate?
We have multiple hourly rates depending on vehicle weight and the time a service is required. Here is a detailed rate schedule
- Auto/Truck up to 26,000GVWR – $135.00/Hour ($175/Hour Emergency Rate, Minimum Two Hours, Customer Supplied Parts Rate is $150.00/hour)
- Vehicles greater than 26,000GVWR – $210.00/Hour ($260/Hour Emergency Rate, Minimum Two Hours, Customer Supplied Parts Rate is $240.00/hour)
- Equipment – $250.00/Hour ($310/Hour Emergency Rate, Minimum Four Hours, Port to Port, Customer Supplied Parts Rate is $280.00/hour)
- RV / Marine / Powersport / Motorcycle – $210.00/Hour ($260Hour Emergency Rate, Minimum Three Hours, Customer Supplied Parts Rate is $240.00/hour)
- Tech By Side Phone Rate – $89/Hour
- Half-Day Rate – Starting at $580.00
- Full Day Rate – Starting at $1100.00
How do I get an estimate for my vehicle?
The best way to get an estimate for your vehicle is to submit an appointment request through our website. This allows us to gather all the necessary information and follow up with you directly. If needed, you can also email us at service@bookmotorly.comâjust include your VIN or Serial Number, mileage or hours, and contact information. This ensures a smooth and accurate estimate process.”
How do you calculate your price?
Our pricing is based on manufacturer labor time guides, parts availability, stock pricing, and vehicle type. Some services are charged at a flat rate, while others are billed hourly, depending on the nature of the work. Whether the appointment is scheduled or an emergency also affects the cost. Every estimate and invoice includes a detailed price breakdown, and all costs are clearly outlined before any work begins.
What if the Technician finds I need additional work or less work than what I requested?
If additional work is needed, our technician will explain how it might affect your vehicle’s performance or safety. If you decide not to proceed with the extra work, we’ll ensure you understand the potential implications. Our goal is to keep you fully informed so you can make the best decision for your vehicle.
Is Motorly more affordable than a shop or dealer?
Motorly’s rates are comparable to local shops but usually lower than dealership labor rates. The real savings come from avoiding towing costs when your vehicle breaks down and enjoying the convenience of having repairs done right at your home. This combination of competitive pricing and unmatched convenience makes Motorly an exceptional value for your vehicle needs.
Is there a charge to come out to me?
There is no charge for sending a technician to you if you’re within a 40-mile radius of our shop. For locations beyond that, thereâs a mileage charge of $0.65 per mile. Tolls are included within the 40-mile radius, but any tolls incurred outside of this area will be added to the cost. All pricing is upfront with no hidden fees, ensuring transparency and value.
Is there a cancellation fee?
Yes, a cancellation fee of $35.00 applies if a service is canceled less than 24 hours after it was booked. However, this fee can be applied as a credit toward a future appointment.
Is there a diagnostic fee?
Yes, the diagnostic fee covers one hour of diagnostic time, including identifying the problem. If the issue can be resolved within this hour, youâll only be charged the diagnostic fee. If additional diagnostic time is required, it will need to be authorized at an hourly rate.
What does a diagnostic include?
Our diagnostic process follows the Complaint, Cause, Correction, Confirm (4Cs) model to ensure accurate and efficient service:
- Complaint: We start by understanding your vehicle’s issue as described by you, the customer.
- Cause: Our technicians perform a series of tests and inspections to identify the root cause of the problem. This may include visual inspections, computerized diagnostics, and functional tests.
- Correction: Once the cause is identified, we determine the appropriate corrective action, which could involve repairing or replacing faulty components.
- Confirm: After the corrective action is taken, we verify that the issue has been resolved through additional testing.
Throughout this process, our technicians document their findings and actions. The final inspection report may include photos, test results, audio notes, recommended services, and a detailed service estimate. This structured approach ensures transparency and accuracy in diagnosing and resolving your vehicle’s issues.
Are there any discounts?
Yes, in addition to our seasonal and promotional discounts, we offer discounts to seniors, public service members, and military personnel. Please note that we do not offer a cash discount.
Do I have to tip the Technician?
A tip is not required. A great way to show your appreciation is by leaving a review on Google or Facebook. Your feedback helps our technicians and lets other potential customers know about our service quality.
Where do I start with my repair? I don't know what's wrong
If you’re unsure what’s wrong with your vehicle, the best starting point is to schedule an inspection or diagnostic with us. We’ll come out for an initial assessment, which includes one hour of labor to identify the issue and provide an on-the-spot estimate. If you proceed with the repair, weâll credit $30.00 toward the final cost. This approach ensures that we can accurately diagnose and resolve the problem, handling it from start to finish.
How do I book an appointment?
The best way to book an appointment is by using the booking form located at the top right of our website. This is the quickest and most efficient way to schedule your service. If you need further assistance, you can give us a call at 862.400.3098.
Why is a credit card required to book the appointment?
A credit card is required to book an appointment to confirm its legitimacy and prevent no-shows, ensuring our technicians’ time is well utilized. Your card wonât be charged until the service is completed. We use bank-level security, and all your data is transmitted securely.
How soon can I get my requested service done?
Our availability depends on booking demand, so it’s difficult to provide an exact time. However, most jobs can be scheduled for either the next day or the following day. Emergency calls are handled more quickly but at emergency rates.
How late can I cancel an appointment?
You can cancel an appointment up to 24 hours after the initial booking period. After 24 hours a $35.00 cancellation fee applies however, this fee can be applied as a credit toward a future appointment.
Can I reschedule an appointment?
Absolutely! If you need to reschedule, simply send an SMS with your new requested date and time to 862-400-3098. Please note that you can reschedule up to 3 times. After the third reschedule, the appointment will be canceled, and the cancellation fee will apply.
What if the mechanic is late?
When booking an appointment, you’ll select a 2-hour window (e.g., 2-4 PM) for the mechanic’s arrival. We ask that you allow up to the end of this window for potential delays due to unforeseen circumstances like traffic or construction. If the mechanic is delayed beyond this 2-hour window or needs to reschedule, weâll contact you to discuss alternative options.
How do I pay for the service?
To book an appointment, you’ll need to submit a credit card, which will be your default method of payment. We wonât charge your card until after the services are completed.
Where can I find my receipt?
An immediate receipt is sent via our card facilitator, Stripe, at the time of billing. A detailed invoice, including technician notes, advisor notes, photos, audio, and video, will be emailed to you within 24 hours. All billing correspondence is handled via email unless you request otherwise.
I have a billing issue, how can I solve it?
If you have a billing issue, please email finance@bookmotorly.com with your vehicle information or RO number. Our finance team will investigate and respond within 24-48 hours. We aim to resolve all disputes promptly and fairly. If further action is required, we’ll keep you informed throughout the process to ensure a smooth resolution.
Can I pay by check?
Yes, we accept checks with a valid government-issued ID. All checks are subject to on-site verification. Please note that checks may not be accepted for emergency services or high-ticket items.
Can I pay with Venmo, Zelle or Paypal?
We accept Venmo, Paypal, Gpay and Apple Pay. We currently do not accept Zelle.
Do you take cryptocurrency? (Bitcoin, Monero, Etc.)
Yes, we do accept Bitcoin, but it’s at the owner’s discretion. Given the complexities of cryptocurrency transactions, we generally prefer other payment methods, but we can consider Bitcoin on a case-by-case basis.
How do I know the parts are good quality?
We source our parts from reputable vendors and companies. We ensure the quality of every part by backing it with our warranty standards, so you can trust that the parts used are of high quality.
Do you ever use remanufactured or used parts?
We use remanufactured parts when available to meet cost concerns but can also provide new parts upon request, with all conditions clearly labeled on the invoice. Through our sister company, Vulture Auto Recycling, we offer used parts with a limited warranty. However, we do not install customer-supplied used parts or sell/install used tires. Warranty coverage applies only to parts we provide.
Can you help me source parts from a junkyard?
We recommend sourcing parts through our sister company, Vulture Auto Recycling. They offer quality used parts with a limited warranty, ensuring you get reliable components for your vehicle.
Where do you get your parts from?
We source our parts from a robust nationwide network that includes multiple dealerships and distributors. Our network consists of over 14 distributors, 20 warehouses, 226 stores, and 142 dealerships, covering all makes and models.
Can I supply my own parts?
Yes, you can supply your own parts. However, customer-supplied parts are not covered by any warranty, including labor, and a different labor rate will apply. We also reserve the right to refuse installation of parts that may compromise safety.
What is the warranty on labor and parts?
Residential Auto/Truck. This Limited Warranty lasts for 24 months or 24,000 miles of use, whichever comes first, measured from the date the Vehicle Services are provided and the odometer reading shown on the applicable invoice (the âWarranty Periodâ). Note that any remedial work performed under this Limited Warranty will not restart the Warranty Period.
Commercial Auto/Truck. This Limited Warranty lasts for 12 months or 12,000 miles of use, whichever comes first, measured from the date the Vehicle Services are provided and the odometer reading shown on the applicable invoice (the âWarranty Periodâ). Note that any remedial work performed under this Limited Warranty will not restart the Warranty Period.
Vehicles Measured by Hour. Vehicles and equipment that are measured solely on an hourly basis that have maintenance performed on an hourly schedule carry a repair warranty of 200 hours or 12 months of use, whichever comes first, measured from the date the Vehicle Services are provided and the hour meter reading shown on the applicable invoice (the âWarranty Periodâ). Note that any remedial work performed under this Limited Warranty will not restart the Warranty Period.
Recreational Vehicles. Services outside of mechanical repairs are subject to a discretionary warranty. Every repair order is unique, and the warranty will be disclosed at the time of repair. Typically it is 1 Year from the date of the invoice.
Marine. The warranty is based on hourly measurements.
Equipment. The warranty is based on hourly measurements. Some materials provided by Technicians may carry a separate warranty that extends beyond the Warranty Period (e.g., some car batteries are covered by a manufacturerâs five-year warranty). In those instances, the term of the manufacturerâs warranty will apply to the materials (but workmanship will remain subject to the Warranty Period).
Brake rotor/drum and pad/shoe replacement. Warrantied up to 3 months or 3,000 miles of use, whichever comes first, measured from the date the Vehicle Services are provided and the odometer reading shown on the applicable invoice (the âWarranty Periodâ). Note that any remedial work performed under this Limited Warranty will not restart the Warranty Period.
Rebuilt Engines/Transmissions/Axles. This Limited Warranty covers rebuilt engines, transmissions, and axles for 3 years or 30,000 miles, whichever comes first, from the date of installation. The warranty includes both parts and labor when supplied and installed by us. Customer-supplied parts are excluded. Any issues resulting from improper use, maintenance, or installation are not covered. Remedial work performed under this warranty does not restart the warranty period.
Tires. Tires are covered by the manufacturer’s warranty, which varies depending on the brand and type. This warranty will defer to the manufacturerâs specific terms and conditions, which will be provided at the time of purchase.
How do I file a warranty claim?
To file a warranty claim, email claims@bookmotorly.com with the following details:
- Name
- Repair Order/Invoice #
- Technician Name
- Time of Appointment
- Repair Service
- Current Mileage/Hours
- Nature of the Problem
Attach all relevant documentation, including photos or videos. Required photos include Proof of Purchase, License Plate and VIN, Odometer, Registration, and the damaged area. Attempting to fix or taking your vehicle to another shop without claim authorization will void your Limited Warranty and will not be reimbursed.
Do you carry liability insurance?
Yes, we carry industry standard insurance found in most repair shops.
How does a service plan work?
Motorly offers service plans that provide “auto-pilot” maintenance for your vehicle. We establish a customized plan, set estimated maintenance dates, and automatically schedule appointments at those checkpoints. This ensures that essential services like oil changes happen without you needing to make an appointment each time, giving you peace of mind and hassle-free maintenance.
I have a billing issue with a service plan
If you have a billing issue, please email finance@bookmotorly.com with your vehicle information or RO number. Our finance team will investigate and respond within 24-48 hours. We aim to resolve all disputes promptly and fairly. If further action is required, we’ll keep you informed throughout the process to ensure a smooth resolution.
Why do I have to wait 30 days and 1,000 miles to begin my plan?
We require a 30-day or 1,000-mile waiting period to ensure your vehicle is in good working condition before the service plan begins. This period helps us avoid covering pre-existing issues and ensures that all maintenance is performed on a vehicle with a clear and up-to-date service history. This approach allows us to provide you with the most effective and reliable service throughout your plan.
How do I submit a claim under my service plan?
To file a warranty claim, email claims@bookmotorly.com with the following details:
- Name
- Repair Order/Invoice #
- Technician Name
- Time of Appointment
- Repair Service
- Current Mileage/Hours
- Nature of the Problem
Attach all relevant documentation, including photos or videos. Required photos include Proof of Purchase, License Plate and VIN, Odometer, Registration, and the damaged area. Attempting to fix or taking your vehicle to another shop without claim authorization will void your Limited Warranty and will not be reimbursed.
Does my car really need a brake fluid flush?
Do you do state inspections?
No, we do not currently perform state inspections.
Do you do D.O.T Inspections?
Yes, we perform annual DOT vehicle inspections that are fully compliant with 49 CFR Part 396. Additionally, our technicians are certified for air brake inspections under this statute.
Do you offer towing?
We donât currently offer towing services, but we have a network of trusted towing vendors that we can connect you with if you need assistance.
Do you resurface rotors?
We don’t resurface rotors due to the mobile nature of our repairs and the increased likelihood of rotors warping again. To ensure quality and reliability, all of our brake packages include brand-new rotors. While on-car lathes for mobile applications exist, they come with more cons than pros, making new rotors a better option for long-term performance.