Limited Warranty

Who is covered by this Limited Warranty?

This Limited Warranty, which is provided by Midnight Speed and Sound. LLC. (“Midnight Speed and Sound”, “we” or “us”), extends to you as the original purchaser of repair or maintenance services (“Vehicle Services”) provided by our Technician(s) that you have requested and scheduled through the Midnight Speed and Sound Platform. Capitalized terms not otherwise defined herein shall have the meanings given them in our Customer Terms of Use.

This Limited Warranty does not extend to any person who may purchase your car after the Vehicle Services are performed.

What does this Limited Warranty cover?

Subject to the exclusions, limitations, and conditions set forth below, we warrant that the Vehicle Services will be free from defects in

Materials (i.e., that the parts replaced in the performance of the Vehicle Services are not defective and perform as expected under normal usage conditions); and

Workmanship (i.e., that the Vehicle Services were performed correctly).

How long will coverage under this Limited Warranty last?

Residential Auto/Truck. This Limited Warranty lasts for 24 months or 24,000 miles of use, whichever comes first, measured from the date the Vehicle Services are provided and the odometer reading shown on the applicable invoice (the “Warranty Period”). Note that any remedial work performed under this Limited Warranty will not restart the Warranty Period.

Commercial Auto/Truck. This Limited Warranty lasts for 12 months or 12,000 miles of use, whichever comes first, measured from the date the Vehicle Services are provided and the odometer reading shown on the applicable invoice (the “Warranty Period”). Note that any remedial work performed under this Limited Warranty will not restart the Warranty Period.

Vehicles Measured by Hour. Vehicles and equipment that are measured solely on an hourly basis that have maintenance performed on an hourly schedule carry a repair warranty of 200 hours or 12 months of use, whichever comes first, measured from the date the Vehicle Services are provided and the hour meter reading shown on the applicable invoice (the “Warranty Period”). Note that any remedial work performed under this Limited Warranty will not restart the Warranty Period.

Recreational Vehicle. Services outside of mechanical repairs are subject to discretionary warranty. Every repair order is unique, and the warranty will be disclosed at the time of repair.

Marine. The warranty is based on hourly measurements.

Equipment. The warranty is based on hourly measurements.

Some materials provided by Technicians may carry a separate warranty that extends beyond the Warranty Period (e.g., some car batteries are covered by a manufacturer’s five-year warranty). In those instances, the term of the manufacturer’s warranty will apply to the materials (but workmanship will remain subject to the Warranty Period).

Brake rotor/drum and pad/shoe replacement. Warrantied up to 3 months or 3,000 miles of use, whichever comes first, measured from the date the Vehicle Services are provided and the odometer reading shown on the applicable invoice (the “Warranty Period”). Note that any remedial work performed under this Limited Warranty will not restart the Warranty Period.

Engine/Transmission/Drive Replacement. Engines, transmissions, and drives are sourced from reputable salvage vendors. Due to the unknown prior history of any assembly sourced, we limit our warranty to 30 days from the date of purchase. This warranty includes parts and labor associated with the removal and installation of the engine, transmission or drive assembly. Items not directly connected with the engine, transmission or drive replacement are not included in this warranty. Examples of items not included however not limited to are alternators, starters, spark plugs, tracks, hardware and other components that are not otherwise noted on the repair order. Engines, transmissions, and drives that are sourced with 0 miles or have just been rebuilt will assume the standard warranty in accordance with the vehicle type and usage. Midnight Speed and Sound will be held harmless and without liability from any consequence of assembly failure from salvage vendors.

What will we do in the event of a defect in the Services during the Warranty Period?

If there is a materials or workmanship defect within the Warranty Period, we will, at our option and at no additional cost to you: (i) send a technician without charge to you to perform remedial service work and/or replace defective part(s) installed in connection with the Vehicle Services; or (ii) refund any amount actually paid by you to us for the Vehicle Services. (Note that any discounts or promotions you applied towards payment of the Vehicle Services will not count as amounts you paid for purposes of any refund under this Limited Warranty.) In the event that a refund is to be issued due to defective materials, we require the return of the defective part or parts at issue prior to processing a refund. We will not be responsible for any core fee charges incurred by you associated with returning the defective part or parts to us.

We neither assume nor authorize anyone to assume for us any other obligation or liability in connection with the Vehicle Services.

What is not covered by this Limited Warranty?

This Limited Warranty does not cover:

Any damage to your car caused by abnormal use (such as in a commercial application including ridesharing and rental platforms or severe service applications like police, fire or ems), misuse, neglect (such as not performing maintenance services in accordance with the instructions in the owner’s manual for your car), alteration or tampering, or by external causes (such as accidents, fire, water, and freezing);

Any diagnostic or inspection service including pre-purchase inspection services provided through the Midnight Speed and Sound Platform;

Any work not scheduled and processed through the Midnight Speed and Sound Platform, including any work performed by a Technician originally introduced to you through the Midnight Speed and Sound Platform to the extent such work was not scheduled and processed through the Midnight Speed and Sound Platform.;

Any issues unrelated to the Vehicle Services ordered by you (e.g., if you order an alternator replacement because your car was not starting, and the car continues not to start after the alternator is replaced, this Limited Warranty does not cover the fact that the car does not start);

Any pre-existing condition with your car that is not known by the Technician prior to starting the Vehicle Services and that is discovered during or after the Vehicle Services are performed (e.g., if you engage the Technician to replace valve cover gaskets, but during the removal of the valve covers, worn plastic hoses break because they are old and brittle; repairing and/or replacing the plastic hoses under that scenario would not be covered by this Limited Warranty);

Any repairs that you request the Technician perform beyond those included in the Technician’s diagnosis of the problem, and which the Technician performs, even if those additional repairs are needed to fix the issue you asked the Technician to diagnose; provided, however, that if you authorize and pay for additional repairs through Midnight Speed and Sound, such additional repairs would be included in the Vehicle Services and covered by this Limited Warranty; and

Any consequential effects of the Vehicle Services performed, unrelated to any of the parts replaced being defective or any of the repair work being done incorrectly (e.g., if you request a transmission fluid service, but because you have not been replacing the transmission fluid regularly, when the Technician replaces the fluid, with the right fluid installed properly, your transmission stops shifting properly because it cannot handle the new fluid—this is a “consequential effect” not covered by this Limited Warranty).

This Limited Warranty is entirely void when:

Any parts not ordered through the Midnight Speed and Sound Platform are installed by the Technician or in turn, supplied by you;

Any Vehicle Service request is made by you that deviates from a manufacturer’s recommendation (e.g., conventional oil is requested by you for an oil change but the owner’s manual for your vehicle calls for synthetic oil); or After receiving Vehicle Service, you take your car to a person not scheduled and processed through the Midnight Speed and Sound Platform to diagnose or repair a problem believed to be associated with such Vehicle Services, without giving Midnight Speed and Sound the first opportunity to inspect and remedy the problem (or to consent to an alternative person or shop from doing so).

Any determination of whether this Limited Warranty does not apply or is otherwise void as to a particular warranty claim shall be made by us in our sole discretion.

Any moderate to extreme signs of neglect. (e.g. leaving a marine engine trimmed down in saltwater, no after flushing, etc.)

You will be charged for one hour of labor fees if a service call is made under this Limited Warranty for an alleged defect determined not to be the result of a defect in materials or workmanship of the Vehicle Services. You must pay for any non-warranty service ordered at the same time as any warranty service. If you authorize the additional work, we may waive the one-hour labor fee you would have incurred should the defect be determined not covered under this limited warranty.

How do you file a claim under this Limited Warranty?

To file a claim, send an email to claims@bookmotorly.com with the following information:

Name:
Repair
Order/Invoice #:
Technician Name:
Time of Appointment:
Repair Service:
Current Mileage and/or Hour:
Nature of problem:
Documentation: Please attach all relevant documentation supporting your claim including photos or video of the problem occurring with your vehicle. Please note, however, that attempting to fix the problem or touching the work performed by Midnight Speed and Sound will immediately void your Limited Warranty.

Required Photos:
1. Proof of Purchase
2. License Plate and VIN
3. Odometer
4. Registration
5. Damaged or defective vehicle area

What is the process for a claim filed under this Limited Warranty?

Once you file a claim with us, our claims team will evaluate the claim to determine preliminary eligibility for coverage of the Vehicle Services under this Limited Warranty. If eligible, we will send a technician to inspect the problem. If the Technician determines that there is a defect in materials or workmanship of the Vehicle Services and we elect to perform remedial service work and/or replace defective part(s) installed (instead of providing a refund), we will create a new appointment to perform such work and/or replace such part(s) at no cost to you. If the Technician determines that the claimed defect is not the result of a defect in materials or workmanship of the Vehicle Services, You will be charged for one hour of labor fees if a service call is made under this Limited Warranty for an alleged defect determined not to be the result of a defect in materials or workmanship of the Vehicle Services. You must pay for any non-warranty service ordered at the same time as any warranty service. If you authorize the additional work, We may waive the one-hour labor fee you would have incurred should the defect be determined not covered under this limited warranty.

What happens if you are outside our service area when you file a claim?

If you file a claim and we determine there is no qualified Technician available to provide service, we will authorize you to take your car to a registered automotive repair shop or dealer service center that we select. If the repair shop or service center determines that the claimed defect is a result of a defect in materials or workmanship of the Vehicle Services, we will reimburse you for the cost of the repair up to the amount actually paid by you to us for the Vehicle Services. (Note that any discounts or promotions you applied towards payment of the Vehicle Services will not count as amounts you paid.) To receive reimbursement, you must supply us with a copy of the inspection report and the repair invoice from the registered automotive repair shop or dealer service center together with the repair shop or dealer service center’s phone number. We also require the return of any parts found to be defective.

May you keep any defective parts replaced under this Limited Warranty?

No. All defective parts replaced under this Limited Warranty must be returned to us.

What is our address?

Midnight Speed and Sound.LLC
781 Route 57
Port Murray, NJ 07865

Parts Warranties

The warranty period is 30 days from your date of purchase or any longer warranty period that may be printed on your original sales receipt.

Vehicle Sale Warranties

All vehicles are sold “as-is” unless otherwise stated.