Navigating the Customer Portal

Motorly uses Fullbay to process work orders, view estimates, monitor preventative maintenance schedules and organize fleets. This cloud-based software also allows you as the customer to access your garage/fleet to view fleet metrics and minimize downtime by getting ahead of recommendations before you’re left stranded on the road.

Following this quick training video provided by Fullbay, you can get a detailed overview of how the portal works so you can minimize phone calls and create faster repairs.

If you have multiple locations using shops with Fullbay accounts and are interested in one unified portal, give Fullbay a call at 385.217.3389 ext 2 and they’ll be able to assist further.

From the customer portal, you can see all of your units you’ve added. A unit is an asset that requires mechanical service or repair. Examples of a unit would be a lawnmower, a tractor, a cement mixer trailer, etc.

You get to the customer portal when your shop sends you an email to authorize a job or to let you know an invoice is ready. These emails contain a link to the portal. To get back to your customer portal in the future, simply bookmark the link to your browser. If you are on a smartphone or tablet, this is how you save the portal to your homescreen so it’s an icon like any other app:

On an iPhone or iPad:

1. Open the customer portal on your device.
2. At the bottom of the screen you’ll see an icon depicting an arrow that looks like it’s trying to get away from a square. Tap that icon.
3. Choose “Add to Home Screen”
4. Type the name of the shop, and tap “Done”
5. The shop is now an icon on your iPhone or iPad!

On an Android device:

1. Open the customer portal on your device.
2. Tap the Menu button
3. Tap “Add to Home Screen”
4. Type the name of the shop, and tap “Done”
5. The shop is now an icon on your Android phone or tablet.

Once you have the icon saved to your home screen, requesting services or viewing your service request in real-time will be simpler.